Cancellation Policy

At SEP Analytical Labs LLC, we understand that unforeseen circumstances may require you to cancel an order. Please review our cancellation policy below:

1. Order Cancellation
• Orders can be canceled within 24 hours of placement for a full refund.
• If cancellation is requested after 24 hours, a 15% processing fee may apply.
• Once sample analysis has begun, the order cannot be canceled.

2. How to Cancel

To cancel an order, please contact us via email at admin@sepanalytical.com with your order number.

⸻

Shipping Policy

At SEP Analytical Labs LLC, clients are responsible for shipping their samples to our laboratory. Please follow the guidelines below:

1. Shipping Responsibility
• The client is responsible for all shipping costs.
• Clients must package and label their samples according to applicable regulations to ensure safe transit.
• SEP Analytical Labs LLC is not responsible for lost, delayed, or damaged shipments caused by the carrier.

2. Shipping Instructions
• Address samples to:
SEP Analytical Labs LLC
11301 N US HWY 301 STE 103 THONOTOSASSA FL 33592
• Include a completed sample submission form inside the package.
• We recommend using a trackable and insured shipping method.

3. Sample Rejection

Samples may be rejected if:
• They arrive leaking or damaged.
• They are not accompanied by a submission form.
• The package is improperly labeled.

⸻

Refund & Return Policy

Since SEP Analytical Labs LLC provides laboratory testing services, our refund policy is limited.

1. Refunds
• Refunds are available only before sample testing begins.
• Once the analysis starts, no refunds will be issued.
• If we are unable to complete the test due to unforeseen circumstances, a partial or full refund will be considered.

2. No Returns

Due to the nature of analytical testing, samples cannot be returned once received.

3. Dispute Resolution

If you have concerns about your test results, please contact us at admin@sepanalytical.com within 3 days of receiving your report.

⸻

Privacy Policy

Effective Date: 01/03/2025
Last Updated: 01/03/2025

At SEP Analytical Labs LLC, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

We collect information when you:
• Place an order.
• Submit samples.
• Contact us via email or phone.

The types of information we collect may include:
• Name, email, phone number.
• Payment details (processed securely via third-party services).
• Sample-related details.

2. How We Use Your Information

We use your information to:
• Process orders and payments.
• Provide testing services.
• Send order confirmations and reports.
• Improve our website and services.

3. Data Security

We implement security measures to protect your data.

4. Sharing Your Information

We do not sell your data. However, we may share it with:
• Third-party payment processors.
• Shipping carriers (if applicable).
• Legal authorities if required by law.

5. Your Rights

You may:
• Request access to your data.
• Request data deletion (subject to legal obligations).

For privacy-related inquiries, contact admin@sepanalyticallabs.com